McCarthy does get the benefit of bragging the company has a larger amount of fiber broadband than ever before. “We’ll be putting in the latest generation of bonded VDSL with vectoring capabilities at the DSLAM and that gives us the ability to have those 80-100 Mbps speeds.” “We’re investing in the copper facilities as we go into these three states,” McCarthy said. But legacy customers often report they consider themselves lucky to see 6Mbps from Frontier DSL.ĭespite that, McCarthy seemed to signal Frontier will direct much of its investment into its newest acquisition service areas, not the communities which have had Frontier DSL service for a decade or more. McCarthy claimed more customers within its copper service areas will get speeds of 25-30Mbps, with some getting speeds of 100Mbps and above. But the speed improvements have not been as forthcoming in Frontier’s original service areas, dubbed “legacy territories.” Copper DSL customers may eventually get 25Mbps service, fiber customers up to 1Gbps. It isn’t great, but it beat Windstream, Verizon DSL and last place CenturyLink.įrontier Communications has promised to commit additional investment to expand and improve broadband after it completes its purchase of Verizon landlines in Florida, California, and Texas. Frontier scores #12 on Netflix’s speed performance ranking, delivering an average of 2.51Mbps video streaming performance. Oddly, customers of other broadband providers don’t seem to complain as much about the performance of their Internet access provider. McCarthy claimed at least 40 percent of the complaints Frontier customers lodge about the company’s broadband service relate to the home Wi-Fi experience. “If you look at that many of the perceived speed issues in a home are purely due to a neighbor on the same Wi-Fi channel, which can cut your throughput by 50 percent.” “I think the biggest issue that we face in having those kind of increments of capacity is the experience in the home can be substandard not only for us and they perceive a speed issue, but it’s really a Wi-Fi issue,” McCarthy said. Morgan Global High Yield & Leveraged Finance Conference earlier this month that Frontier’s last-mile network performance isn’t the real problem, it’s his customers’ Wi-Fi, and delivering faster broadband service isn’t going to solve many speed woes. McCarthy hoped to convince investors attending the J.P. Phillip Dampier MaBroadband Speed, Consumer News, Frontier, Rural Broadband, Wireless Broadband 30 Commentsįrontier Communications CEO Dan McCarthy blames slow Internet connections on your lousy home Wi-Fi network, not on his company’s broadband service.
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